Services to be provided:

While not the complete list, the following key areas and services will be covered and addressed at great length:

• All three of our coaches (Fahim, Marty, and Seema) will spend two consecutive eight-to-nine-hour days on a single weekend visit at your business.

• Online Coaching Sessions with monthly one-hour accountability calls for six months after the store visit is completed. These calls will be with our primary coach, Fahim, unless a coach substitute is needed on any particular monthly call, or you'd like to add a second coach (Seema or Marty) to any call, for which we'll be glad to provide an adjusted pricing schedule.

• Our videographer (Aiden) comes along with us to capture as many moments during our visit as possible. Footage will then be shared with you as soon as possible after our visit so you can review it, remember important and impactful moments, training, and conversations, and continue to learn long after the visit's completion. Having this footage is a huge advantage and a consistently high-rated value-added benefit.

• Business operations plan (includes specific actions for planning, implementation, and future profitability of your store).

• Guest service plan.

• Store display plan.

• Review and training of the POS system (Coaches experienced in PostalMate® and ShipRite)

• Customer counter procedures.

• Review hazardous materials protocols.

• Extensive review of drop-off procedures.

• Advice and training to implement a successful, revenue-generating printing service.

• Review and develop a strategic pricing plan.

• Provide an extensive start-up list of equipment needs and estimated costs (new stores).

• Develop a marketing plan, including digital marketing strategies.

• Assist in creating a social media plan.

• Assist in establishing carrier and vendor accounts.

• A full review and discussion of over 30 profit center ideas and services in the print, shipping, mail, and business center industry.

• Our coaches' travel expenses are included within the contiguous United States for this package.

• And more!

Three of our coaches will come to you over a three-day visit to see exactly where your business sits, identifying opportunities and challenges, getting to know your market, assessing your space for best usage, discussing hiring and firing and team building to best maximize talent and roles, and sharing lots of ideas and inspiration to pivot, adjust, fine tune, rethink, polish, and expand your offerings to best meet the needs of your guests and clients. We'll consult on best practices and be frank about what we see, so make sure you're looking forward to some positive course changes in order to truly reach your true potential. This package includes six months of remote coaching calls (one hour per month) after the visit is completed.