At least two of our coaches will come to you over a minimum two-day visit to see exactly where your business sits, identifying opportunities and challenges, getting to know your market, assessing your space for best usage, discussing hiring and firing and team building to best engage talent and roles, and sharing lots of ideas and inspiration to pivot, adjust, fine-tune, rethink, polish, and expand your offerings to best meet the needs of your guests and clients.

While not the complete list, the following key areas and services will be covered and addressed:

• Business operations plan (includes specific actions for planning, implementation, and future profitability of your store).

• Guest service plan.

• Store display plan.

• Review and training of the POS system (our coaches are proficient in both PostalMate® and ShipRite).

• Customer counter procedures.

• Review hazardous materials protocols.

• Extensive review of drop-off procedures.

• Advice and training to implement a successful, revenue-generating printing service.

• Review and develop a strategic pricing plan.

• Provide an extensive start-up list of equipment needs and estimated costs (new stores).

• Develop a marketing plan, including digital marketing strategies.

• Assist in creating a social media plan.

• Assist in establishing carrier and vendor accounts.

• A full review and discussion of over 30 profit center ideas and services in the print, shipping, mail, and business center industry.

• Our coaches’ travel expenses are included within the contiguous United States for this package.

• We recommend at least six months of our monthly coaching as a follow-up to our visit to ensure you stay on track.

• And more!